Privacy Policy

Introduction

Your privacy matters to us. This Privacy Policy explains what personal data Fexmax ("Fexmax", "we", "us", "our") collects when you visit our website or use our trading services, how we use and protect that data, and what rights you have over it. By using our website or opening an account with us, you agree to the terms of this Policy.

Wherever "you" or "your" appears in this Policy, it refers to any visitor, client, or prospective client using our website or services.

We may update this Policy from time to time, and it's important that you check this page periodically for any changes. Any personal data we hold about you will be governed by the most current version of this Policy.

Who We Are

Fexmax provides trading and brokerage services to clients, operating in line with the regulatory requirements applicable in the jurisdictions where we are authorised to do so.

Information We Collect

Depending on the service or process involved, we may collect one, several, or all of the following categories of personal data:

• Identity information – full name, date of birth, nationality, gender, and government-issued identification (passport, driver's licence, national ID).
• Contact information – email address, phone number, residential address, and proof of address (such as a utility bill).
• Financial information – bank account or card details, e-wallet information, source of funds, income, and net worth.
• Trading and account information – account activity, transaction history, trading behaviour, and order records.
• Professional and experience information – employment details, trading experience, and risk tolerance, collected to assess product suitability.
• Technical information – IP address, device type, browser type, operating system, and location data collected automatically when you use our website or platform.
• Communication records – recordings or logs of calls, chats, and emails between you and our support team.

We collect this information directly from you (through account applications, forms, and your use of our services), automatically through cookies and similar technologies, and in some cases from third parties such as identity verification providers, payment processors, or publicly available sources.

Why We Collect Your Information

We process your personal data for the following purposes:

• To verify your identity and open and manage your trading account, in line with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements applicable in your jurisdiction.
• To process deposits, withdrawals, and trades.
• To meet our legal and regulatory obligations as a financial services provider.
• To provide customer support and respond to your queries.
• To detect and prevent fraud, unauthorised access, and other security risks.
• To send you service updates and, where you've agreed to it, marketing communications about our products and promotions.
• To improve our website and services based on how they're used.

Cookies

We use cookies and similar tracking technologies to run our website and understand how it's used. This includes:

• Essential cookies – required for core website and platform functionality.
• Analytics cookies – help us understand visitor behaviour so we can improve the site.
• Preference cookies – remember settings like language.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how parts of the website work. We may also use other types of cookies as needed for our operations. Any such additions will be reflected in this Privacy Policy.

Who We Share Your Information With

We may share your personal data with:

• Regulators, law enforcement, and government bodies where required by law.
• Payment providers and banks, to process your deposits and withdrawals.
• Identity verification and fraud-prevention providers.
• Service providers who support our operations (IT, hosting, analytics, customer support).
• Introducing brokers or affiliates, where relevant to your account.
• Professional advisers such as auditors or legal counsel.
• Any party you have specifically authorised us to share your data with.

We only share the minimum data necessary for these purposes, and we require third parties handling your data to keep it secure and confidential. We do not sell your personal data.

International Data Transfers

We may store and process your data in a country other than your own, in line with applicable data protection requirements. Where a transfer outside your country is necessary, we take steps to ensure your data continues to receive an appropriate level of protection.

How We Protect Your Information

We use a combination of technical and organisational measures to protect your data, including:

• Encryption of sensitive data in transit and at rest.
• Firewalls, intrusion detection, and regular security monitoring.
• Access controls, so only authorised staff can view personal data relevant to their role.
• Staff training on data protection and confidentiality.
• Secure storage for physical and electronic records.

Your Rights

Your specific rights over your personal data may vary depending on the data protection laws of your country of residence. Where applicable local law grants you rights such as the following, we will honour them in line with that law:

• Access the personal data we hold about you.
• Correct inaccurate or outdated information.
• Request deletion of your data, subject to our legal retention obligations.
• Object to or restrict certain types of processing.
• Withdraw consent at any time, where we rely on consent (for example, marketing communications).

Third-Party Links and Services

Our website may contain links to third-party websites, tools, or services that are not owned or controlled by Fexmax. This Policy does not apply to those third parties, and we are not responsible for their content, privacy practices, or security. We encourage you to review the privacy policy of any third-party website or service before providing your information to it.

Marketing Communications

If you've opted in, we may contact you with market updates, promotions, and product news by email, SMS, or push notification. You can opt out at any time via your account settings or by contacting us directly.

Changes to This Policy

We may revise this Policy periodically to reflect changes in our practices or legal requirements. The updated version will always be available on this page.